Privacy Policy

Last updated: 22 June 2026

1. Introduction

Convertvia ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website convertvia.co.uk or use our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

Convertvia is the data controller responsible for your personal data. If you have questions about this policy or our data practices, contact us at:

Email: privacy@convertvia.co.uk

3. Information We Collect

We may collect the following categories of personal data:

  • Identity Data: Name, job title, company name.
  • Contact Data: Email address, telephone number, postal address.
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
  • Usage Data: Information about how you use our website and services, including pages visited, time spent, and navigation paths.
  • Marketing Data: Your preferences in receiving marketing from us and your communication preferences.

4. How We Use Your Data

We process your personal data on the following lawful bases under UK GDPR:

  • Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g., marketing communications).
  • Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
  • Legitimate Interest: Where processing is necessary for our legitimate interests (e.g., improving our services, website analytics) and your interests and fundamental rights do not override those interests.
  • Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.

5. Data Sharing

We may share your personal data with:

  • Service providers who assist in operating our website and delivering our services (e.g., hosting providers, analytics tools, email platforms).
  • Professional advisers including lawyers, auditors, and insurers.
  • HM Revenue & Customs, regulators, and other authorities where required by law.

We do not sell your personal data to third parties.

6. International Transfers

Some of our service providers may be located outside the United Kingdom. Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the ICO or transfers to countries with an adequacy decision.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Typically, we retain client data for 6 years after the end of the business relationship.

8. Your Rights

Under UK GDPR, you have the following rights:

  • Right of Access: Request a copy of your personal data.
  • Right to Rectification: Request correction of inaccurate data.
  • Right to Erasure: Request deletion of your personal data ("right to be forgotten").
  • Right to Restrict Processing: Request restriction of processing your data.
  • Right to Data Portability: Request transfer of your data to another organisation.
  • Right to Object: Object to processing based on legitimate interests or direct marketing.
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at privacy@convertvia.co.uk. We will respond within one month.

9. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk

Telephone: 0303 123 1113

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.